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      <image:title>Writing - Sometimes the research is a field trip - LEGO Store: a set comes to life</image:title>
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      <image:title>Writing - Sometimes the research is a field trip - Lululemon: product information in the store</image:title>
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      <image:title>Writing - Sometimes the research is a field trip - Sephora: Virtual Artist</image:title>
      <image:caption>Trying Sephora’s in-store Virtual Artist experience during our recon mission.</image:caption>
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      <image:caption>The view from the King Kam, looking toward the Royal Kona. June 2026.</image:caption>
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      <image:caption>At the Royal Kona on my earlier trip.</image:caption>
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      <image:title>Making experimentation a way of working</image:title>
      <image:caption>Before development: the process map I created made discovery, research, requirements, estimates, and the decision to A/B test visible. Select to enlarge.</image:caption>
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      <image:title>Making experimentation a way of working</image:title>
      <image:caption>After launch: the same map connected results with production handoffs, iteration, and monthly patch audits with Product. Select to enlarge.</image:caption>
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      <image:title>When fewer clicks asked a better question</image:title>
      <image:caption>Control A: the original desktop product rail, with larger product cards. Original T2011 comparison from our compact-rail test series; the work reflects collaboration across Product, UX, Design, Development, and Analytics.</image:caption>
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      <image:title>When fewer clicks asked a better question</image:title>
      <image:caption>Variant B: the default-size desktop rail with reduced product information. This separated the effect of simplifying information from the compact sizing tested in Variant C.</image:caption>
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      <image:title>When fewer clicks asked a better question</image:title>
      <image:caption>Variant C: another compact desktop rail from T2011. Lower rail engagement prompted us to look at where guests went next, including guided search and the product grid.</image:caption>
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      <image:title>When fewer clicks asked a better question</image:title>
      <image:caption>Mobile comparison: control A, default-size rail with reduced information B, and compact rail C. The compact layout made filters and the product grid visible sooner. Original T2011 team experiment; select to enlarge.</image:caption>
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      <image:title>Helping research travel beyond the researcher</image:title>
      <image:caption>The research methods guide I developed connected product development stages with the questions and methods suited to each. Select the image to explore the guide at full size.</image:caption>
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      <image:title>A quieter invitation to sign in</image:title>
      <image:caption>Modal alternative: a prominent sign-in message overlays the shopping page. Original Ulta Beauty experiment screenshot; created with our Product, UX, Design, Development, and Analytics partners.</image:caption>
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      <image:caption>Tooltip alternative: a smaller invitation sits beneath the account icon, leaving more of the shopping page visible. The test asked whether we could support sign-in with less interruption.</image:caption>
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      <image:title>A quieter invitation to sign in</image:title>
      <image:caption>The original T1503 readout compared control A, modal B, and tooltip C across desktop and mobile web, with roughly equal traffic allocations. Shared team work across Product, UX, Design, Development, and Analytics; select to enlarge.</image:caption>
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      <image:caption>The Things Worth Remembering — my mother’s writing and family photographs, collected into a book for our family. Read about the book →</image:caption>
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      <image:caption>I Carry Him Now — essays for Owen, gathered into a private collection for myself and loved ones. Read about making the book →</image:caption>
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